As a batchelor I own very few cooking utensils, and my shopping list contain the very basics. I often rely on take-outs and the more than every "buddy-call" to a burger or pizza.
What surprises me is that we have norm of to often follow tradition and trends. How often did you stress about what on the Sunday lunch menu... Coloured people for a fact I know believe in their roast chicken, rice, beetroot salad and the more occasional carrot or cabbage stew. Whatever the traditional believe in terms of what to eat and where to eat often make us to comfortable to follow a trend which is often no longer relevant to our needs.
I observed a few close-buddies... Their preparation for Sunday lunch on a Saturday night, the early Saturday-morning shopping and the KFC or McDonalds on pay day... During the month many shopping at Woolworths using the famous W-Account, when there is a buck or two they rush to Shoprite for a bargain or two and on pay-day their is nothing better than Pick n Pay irrespective of the long queues.
Recently, a friend made a remark saying that she is tired of the menu of a famous steakhouse and that the steakhouse in particular lost their touch when it come to service and preparation of the food; although I may be disagreeing to her to some extend I somehow shared her sentiments...
Traditional restaurants that use to draw customers in long queues certain lost their touch. The food is no longer finger licken good and the service is can often be compared to something that belong down the drain.
Strange but true... a week ago, a few friends visited and suggested burgers from the famous finger licken good... took a stroll down Pretorius Street (Pretoria). Handing over my card to pay for the transaction, I receive the notification that the amount was debited... the cashier took my card again with no warning and swipe it - paid twice for one meal. Questioning the cashier about this I am then told that the transaction did not go of on the tills; however confirmation from my bank proved that I paid the amount twice.
Although the explanation from the cashier was appropriate and acceptable; it came as a shock realising how rude and unprofessional the manager was.
The question though... Do you go back to such service irrespective of the traditional believe that KFC have the best chicken, McDonalds the best burgers and Spur the best steak? Have you ever thought of trying something different, something more challenge, something unique but which add a taste of home...
Now believe me I am no food expert, yes I can cook; I am no professional to determine the calories and fat in a burger, but I can taste when something is good or not...
In Cape Town the most popular place to get flame grilled (braaivleis) surely is Mzoli's; a few others try to get the recipe but Mzoli's certain come out tops... In Pretoria on the other hand, the fastest growing brand seem to be Chesa Nyama in particular the latest addition to the family in Pretorius Street (Pretoria)...
We have some form of tradition in the office where we order from the Centurion branch every Friday. Believe me the service ain't that good but the meat is tasty. I sometimes more than ever have my complaints about the delay in delivering and at more than ever I felt like boycotting the brand but I recently got amazed by the service, effort and speedy and friendly service of the branch at Pretorius and Paul Kruger Streets. Somewhat there is something different about them; that personal touch from the manager that keep following up on your order, the waiter who ensure you leave the restaurant with a smile and that urge in you to have a bigger tummy to digest more meat and burgers.
If you want a burger - theirs is better than Mc D; If you crave a good piece of lamb or steak - you will definitely return for more and if you want chicken, theirs is not only finger lickin good but also "Naymalicious"....
So if I need to compare Chesa Nyama (Pretorius & Paul Kruger) against the traditonal brands, I will certain score them higher than the other...
So two of my buddies and myself decided to put the challenge on us... and to independently rate the service, product and store in general. The task was to order exactly the same product while trying to be served by the exact same waiter / cashier... strange enough, our findings appeared to be the same... The scoring was done out of 5
So buddies, if you really up for the challenge, than visit your nearest Chesa Nyama for a Nyamalicious experience. There food is worth the money and it serve in every ones needs from young to old.
That his all from the pen at this stage... I wish the management of the Pretorius Chesa Nyama all the best. I trust they will achieve all the business success and that there business will go from strength to strength... The management set a good example of entrepeneurship in the country but more so they are testimony that no business can function without excellent customer service...
Have a Nyamalicious evening...
The question though... Do you go back to such service irrespective of the traditional believe that KFC have the best chicken, McDonalds the best burgers and Spur the best steak? Have you ever thought of trying something different, something more challenge, something unique but which add a taste of home...
Now believe me I am no food expert, yes I can cook; I am no professional to determine the calories and fat in a burger, but I can taste when something is good or not...
In Cape Town the most popular place to get flame grilled (braaivleis) surely is Mzoli's; a few others try to get the recipe but Mzoli's certain come out tops... In Pretoria on the other hand, the fastest growing brand seem to be Chesa Nyama in particular the latest addition to the family in Pretorius Street (Pretoria)...
We have some form of tradition in the office where we order from the Centurion branch every Friday. Believe me the service ain't that good but the meat is tasty. I sometimes more than ever have my complaints about the delay in delivering and at more than ever I felt like boycotting the brand but I recently got amazed by the service, effort and speedy and friendly service of the branch at Pretorius and Paul Kruger Streets. Somewhat there is something different about them; that personal touch from the manager that keep following up on your order, the waiter who ensure you leave the restaurant with a smile and that urge in you to have a bigger tummy to digest more meat and burgers.
If you want a burger - theirs is better than Mc D; If you crave a good piece of lamb or steak - you will definitely return for more and if you want chicken, theirs is not only finger lickin good but also "Naymalicious"....
So if I need to compare Chesa Nyama (Pretorius & Paul Kruger) against the traditonal brands, I will certain score them higher than the other...
So two of my buddies and myself decided to put the challenge on us... and to independently rate the service, product and store in general. The task was to order exactly the same product while trying to be served by the exact same waiter / cashier... strange enough, our findings appeared to be the same... The scoring was done out of 5
|
Brand
|
Overall Customer Service
|
Manager Interaction
|
Food: Quality & Freshness
|
Store: Cleaniness
|
Waiter
|
Referral
|
|
KFC
|
3
|
1
|
3
|
2
|
3
|
No
|
|
McDonalds
|
2
|
2
|
2
|
1
|
2
|
No
|
|
Spur
|
3
|
2
|
3
|
2
|
3
|
Yes
|
|
Chesa Nyama (Pretorius)
|
5
|
4
|
5
|
4
|
5
|
Yes
|
So buddies, if you really up for the challenge, than visit your nearest Chesa Nyama for a Nyamalicious experience. There food is worth the money and it serve in every ones needs from young to old.
That his all from the pen at this stage... I wish the management of the Pretorius Chesa Nyama all the best. I trust they will achieve all the business success and that there business will go from strength to strength... The management set a good example of entrepeneurship in the country but more so they are testimony that no business can function without excellent customer service...
Have a Nyamalicious evening...
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